If you have a business as a professional interpreter, it is important for you to be equipped with certain business tactics that will help you draw in more clients. The only way to make a business a sustainable one is to make sure that all of the PR you get from your clients are great. They will do the marketing for you when they recommend your work to somebody else. The same is true for the opposite case where you will not be able to earn credibility if you cannot provide good quality work. Here are some of the easiest yet most important business skills to grow if you really need to fare well in your business.
Work on your customer relations
You need to be able to forge a strong bond with your clients in order for them to feel like you will be capable of handling the translation services Singapore that they need from you. It just comes down to good customer service. You need to be able to respect your client and their wishes which will in turn earn you respect. On the other hand, you should also be able to very logically and professionally explain to a client if something they are expecting is unrealistic like interpreting two hundred pages in three days. Basically, you need to be able to call a spade a spade with just enough sugar coating.
If your client has asked you for a particular translation service, you will need to get into the same head space as the client in order to provide quality work that they will approve of and in order to accomplish this, you need to be flexible. We all have our comfort zone and working styles and we are all, as adults, resistant to change (if you ever wondered why our learning speed goes down as we grow up, this is why). However, you need to be able to set that aside and think like the client and be able to work together with them to achieve a common goal.
Be reasonable and updated
These two are components that you really cannot overlook. You need to be able to charge fairly for the work that you have done. Interpreting two sides of an A4 paper and charging them a ridiculously high aount for it (unless it was ancient manuscript that will unveil the earth’s buried treasures), is a guaranteed way to make sure that your clients will never come back for more work and that they will never recommend you either. Charge fairly always and in every way be accountable. Staying updated on writing styles and other technology that is being implemented in your field will keep you ahead of your completion. Be innovative and maintain your own identity.